The Critical Role of Insurance Adjusters and the Growing Disenchantment in the Industry Mar 26, 2025 By Chip Merlin
When Artificial Intelligence Becomes Wrongful Intelligence in Claims Handling Feb 14, 2025 By Chip Merlin
Are Catastrophe Claims Adjusters Being Overworked, Provided Too Many Losses to Properly Handle, Provided Wrong Directions to Adjust Losses, or Simply Being Asked to Adjust Claims In a Manner Not Reflecting Good Faith Claims Handling? Jan 22, 2025 By Chip Merlin
Delay, Deny, Defend Professor Offers Suggestions for Meaningful Insurance Claims Reform Jan 09, 2025 By Chip Merlin
Amica Finishes Number One in Claims Customer Satisfaction—Lessons For Adjusters About the Role of Empathy In an AI Claims Handling World Dec 27, 2024 By Chip Merlin
One Example of How Florida’s Politicians Harmed Florida Policyholders By Passing Insurance Lobby Laws Oct 28, 2024 By Chip Merlin
The Ongoing Issue of Field Adjuster Independence: Why Xactimate and Florida’s Emergency Rule are at Odds with Policyholders’ Interests Oct 25, 2024 By Chip Merlin
Florida’s Emergency Ethical Rule Conflicts with Xactimate’s License Agreement – Another Example of Insurance Industry Control in Florida Oct 24, 2024 By Chip Merlin
Church Mutual Prevails in Latest Hurricane Laura Bad Faith Case: Key Differences and Lessons Learned Oct 20, 2024 By Chip Merlin
Church Mutual’s Claims Practices Under Scrutiny: Lessons from the First Baptist Church of Iowa Case Oct 19, 2024 By Chip Merlin
The Regulatory Blind Spot: How Insurance Departments Fail to Detect Systemic Bad Faith Claims Practices Oct 02, 2024 By Chip Merlin
