According to Chip Merlin, of the the Merlin Law Group, changing Citizens claims handling issues requires a team effort between the state-run agency and the Legislature. Lawmakers have historically failed to make Citizens Property Insurance accountable to policyholders – even after a major catastrophe when consumers need it most. Improvements will require the retention of qualified independent adjusters in advance of catastrophic events, the establishment of a reinspection process, the commitment of Florida’s Legislature to hold Citizens accountable for implementing recommended changes, etc. Read more….
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