2. Kueng indicated to the department that he would utilize the standard FIN535 contract provided by the department which explicitly states the fee is not to exceed 10 percent of the amount collected or adjusted.<\/p>\n\n\n\n

3. The department received a complaint from J.O., a PIA client of Kueng\u2019s whose roof needed repair. The complaint alleged that Kueng had told J.O. that he would not take any commission on the funds already received from the insurance company. The complaint further alleged that Kueng was charging J.O. 15 percent of the full amount of the settlement claim.<\/p>\n\n\n\n

4. After an investigation, the department determined that Kueng had charged 3 clients a fee of 15 percent of the amount collected or adjusted in violation of the maximum 10 percent.<\/p>\n\n\n\n

5. Kueng inserted additional language into the FIN535 contract provided by the department when working with these three clients. The altered contract stated that his fee would be \u201815% of new money\u2019 in violation of the statute and deviating from the approved contract.<\/p>\n\n\n\n

6. The addition of the language \u201815% of new money\u2019 resulted in Kueng receiving approximately $2,865 in excessive commissions from 3 consumers.<\/p>\n<\/blockquote>\n\n\n\n